New

Service Co ordinator/Scheduler

We are recruiting for an experienced Service Co Ordinator/Scheduler to work within a small office-based team. This is a fast paced and busy environment, whereby no two days will be the same and you will need to be very comfortable multi-tasking and prioritising workloads.

Your duties will include

• Schedule and coordinate planed and reactive service visits for engineers.
• Optimise engineer schedules ensuring the most efficient use of time and resources.
• Build strong working relationships with the team of engineers
• Monitor service requests & emergency call outs, prioritising the most urgent.
• Liaise with customers, engineers, and service teams to ensure everybody is updated and service level agreements managed.
• Ensure engineer reports are completed and distributed in line with Service Level Agreements
• Liaise with the Service Manager keeping them updated on service performance.

Experience and Skills

• Previous administrative experience, preferably from within scheduling and planning
• Excellent communication and interpersonal skills.
• Strong IT skills including MS Office

The role is office based, Monday to Friday 8.00am – 5.00pm

13 hours ago