THE ROLE

Are you customer focussed and thrive in an inbound environment?

The role of Customer / Sales Advisor involves the following main key tasks:

• providing a high level of customer service over the telephone
• securing an order by converting a call into a confirmed order
• upselling products/services wherever practicably possible
• processing orders and bookings
• taking payment details and processing the payment
• dealing with customer enquiries and queries
• various general office administration duties
• supporting other members of the really friendly team.

THE IDEAL PERSON

• Excellent telephone manner – remaining friendly, polite, and professional at all times.
• Great communication, interpersonal, and IT skills.
• Very good attention to detail to ensure accuracy of information, e.g. correct address, post code, contact name, contact numbers, and location details.
• Very good sales enthusiasm, ideally with knowledge and understanding of the sales process and upselling.
• Good organisation skills, with the ability to use own initiative.
• Hardworking and conscientious.
• Positive, motivated, and pro-active.
• Reliable, flexible, and adaptable.
• Ability to remain calm and patient when under pressure.
• Ability to work within a busy and fast-paced customer focused sales environment.

REWARD

• Starting Salary £28,957.16 pa
• 25 days holiday which increases to 27 after 5 years service, and 30 after 10 years service

BENEFITS

• Workplace pension scheme
• Death in Service Life Cover after 1 year’s service
• Free uniform
• Free parking

HOURS

40 hours per week (earliest start 07.00 latest finish 18.00) occasional Saturday morning working with time off in lieu)