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Quality Assurance Administrator


Working in a fast-paced, highly motivated quality assurance team you will be responsible to providing independent ‘first line of defence’ quality assurance testing across regulated and non-regulated SME Lending products and services. Responsible for driving high standards of quality whilst maintaining robust controls to ensure our customers are treated fairly You will be ensuring that all policies and procedures are followed in line with the relevant procedure documents and the Quality Assurance Framework directive. Accountable to support delivery of service and operational excellence through root cause analysis via completion of quality assurance reviews giving clarity to colleagues to ensure individual and business excellence is achieved. Which in turn delivers, standardisation, consistency, and quality for the SME Lending customers.


As a member of the Quality Assurance team you will support the delivery of our service and business commitments by providing but not limited to, the following:

? Ensure all objectives and KPI’s are achieved or exceeded

? Being a positive influencer across the business, delivering good behavioural and professional standards in line with the comapany’s values and behavioural framework

? Ensure quality work is completed in line with the expected departmental standards

? Ensure a customer first activity is delivered across all multiple customer propositions when required. ? Participate and contribute to learning varied process in line with current procedures.

? QA Testing – review customer requests ensuring that they have been processed in line with current policies, procedures, and guidelines.

? Support the business with both pre and post checking of individuals work in line with the Quality Assurance Framework directive.

? MI – compile QA data to ensure standardisation of results in-line with the QA testing regime in preparation for monthly board reporting and audit purposes.

? Working with colleagues and the Operational leadership team to support root cause analysis within the QA results. Suggesting actions to address to ensure peoples knowledge and skill levels are appropriate to enable the staff to carry out their duties

? Deliver constructive feedback to the leadership team to promote best practice and identify staff training needs. ? Assist with implementing change in a manner that maintains or enhances performance.

? Drive efficiencies through identifying process failings and suggesting appropriate improvements

? Working with internal and external stakeholders to build good relationships to support good Customer outcomes.


Essential Skills

? Excellent written and verbal communication skills ? Understanding of the Quality Assurance Framework and the application of the regime ? Ability to produce work to a consistently high standard ? Analytical with meticulous attention to detail ? Good team player, but equally effective working on their own ? Integrity, respect for confidentiality, sound judgment and decision-making skills ? Proficient in the use of MS Word, Excel and PowerPoint with the ability and willingness to further develop MS Office skills ? Effective problem-solving skills through logical thinking ? Excellent organisational and time management skills, including the ability to work under pressure, to use initiative and to recognise and act upon priorities ? Willing and able to adopt a flexible approach as required, using initiative to multi-task and work on several assignments simultaneously and to tight schedules ? Ability to anticipate and respond positively to changing situations ? To be able to collate, interpret and understand data on which decisions are based ? Proactive approach, self-motivate and able to acquire new skills


Educated to at least GCSE standard (A-C) (or equivalent).

2 weeks ago

Job Ref:


Full Time

£26 - £30k

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